Mobility and Scheduling Optimization
How can Public Works go further to meet the expectations of consumers, the press, and regulators? They can apply the lessons that utilities have been adopting across the globe for their everyday operations – focus more on optimizing the work process, workforce, and communication for large scale storms and emergencies.
Specifically, by addressing the following three areas, restorations can leverage crews more effectively, restore more outages per hour, and ensure that the intensity perceived during the beginning of a storm persists through to the end of restoration.
1. Gain visibility into the extent of storm damage (current and expected), workload requirements, and status of restoration efforts.
2. Systemize and automate job assignments and communication according to prescribed policies for assigning and dispatching work, as well as feedback from the field.
3. Define and deploy a strategy for mobile communications in large emergency events, in which many of the crews are from other companies under “mutual assistance”.
When it comes to managing the field work force...Do city departments clearly understand the advantages of optimized scheduling and real-time mobile communications of field city resources? The benefits of reduced travel time, reduced scheduled task times, more efficient routing of field city resources between jobs are just a few areas where cities can identify efficiencies that could result in millions of dollars annually. Cities will be able to be more efficient and without visibility, control this presents major challenges to major cities like San Francisco. Energy utilities already conduct substantial emergency planning, which has been intensified over the last year since Hurricane Irene and the subsequent criticism and penalties. The response from utilities to Sandy is generally praise in comparison to Irene. The communication to government agencies and customers has been reported as more targeted, accurate, and available via more channels. Note there is scrutiny, and often louder than all of the ‘good deeds’ that the utilities did during the peak of the storm – because those minority of outages that do persist are accompanies by more vocal, public, and extreme circumstances. Note for example the critical media coverage of those still without power as the Nor’easter approached in mid-November while there were still more than ½ million outages from Sandy, according to the November 2012 Department of Energy (DOE) Situational Report.
In the real world, no matter how much planning is done in advance, there will always be changes- expecially during emergencies. That’s why ClickSoftware allows continuous optimization of jobs and resources in response to the dynamics of the day. We provide real-time visibility to any event that will affect the service and schedule. By reacting to business changes in real-time, the delay between the event and the action of the service is minimal. This leads to additional business gains by notifying customers of expected time of arrival, better handling of emergencies, compliance with SLAs, and overall higher productivity. Start facing the day with the confidence to make positive changes.
ClickSoftware is recognized as the leader Mobile Workforce Management. Our Service Optimization solution suite is an Enterprise Software solution for the service market, responding to an industry need for improved workforce management. Our solution suite provides world-class optimization and automation processes, incorporated with industry best practices and enables the service organization to manage the life-cycle of a service call from initial customer contact through optimized resource allocation, dispatch real-time updates from the field via the Mobility solution and real-time reporting. The result is a number of critical benefits for the service operation.
Impact on economy
Faster Outage Resolution – Power and water outages cost cities millions of dollars in down time. ClickSoftware scheduling and optimization solution can help cities be more proactive in managing outage situation and restore service quicker.
Personnel Maximization – Increasing the services delivered by the current city staff.
Asset Maximization – Increasing the services delivered through the current assets.
Increased Productivity - Working smarter in scheduling and monitoring city functions.
Impact on culture A well-run efficient city which is ecologically green brings about a culture which promotes its citizen and companies operating within the city to be the same. Additionally, with better visibility to work that needs to be done and the resources and assets that the city has to complete that work, they are equipped to better communicate to citizens and media about restoration of storm damage. ClickSoftware can help cities build this type of culture through its solution capabilities.
Impact on ecology
ClickSoftware’s optimized routes for field employees reduce the fuel used in transit which not only reduces costs, but also provides cleaner air quality and reduces carbon foot print for the city.
Improved sanitation services through optimized scheduling & monitoring reduces the health risks and concerns.
Impact on politics Responsibility & Accountability - City government has a responsibility to be accountable to its constituents to ensure city services are maximized and operations are properly conduced. ClickSoftware solutions can help city officials meet these challenges and reduce the political and social risks.